Product help and FAQ Icon FileWay Frequently Asked Questions

Do you have questions about our products and solutions? We are here to help you! Use our comprehensive FAQ to browse through answers, or contact us.

What is FileWay?
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FileWay is Secure Enterprise File Sharing and Synchronization (EFSS) software, that provides access to documents users need, regardless of their location or the device they use. Therefore, your users can remotely access important files and folders anywhere. Whether they’re at home, on the road, or on-site with a customer. To sum up, it’s like having your own private and secure cloud on-premises.
What is AttachLink?
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AttachLink is a feature that allows users to email attachments as links, and provide a drop area for others to upload files back. We introduced AttachLink Share in FileWay v4.5. Moreover, AttachLink allows users to share documents with others for collaboration. Learn More…
What is FileWay Drive?
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A feature found in FileWay, FileWay Drive allows users to access their files and folders using the WebDAV protocol.

FileWay Drive is like a WebDAV “gateway” to as many networked drives an administrator wishes to grant individuals or groups access. In addition, a single FileWay Drive installation allows users access to all the networked shares. Not the case with other WebDAV servers. Learn More…

Is FileWay secure?
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Yes! FileWay integrates fully with existing security systems and policies and allows only recognized and managed users to access corporate resources. Standards-based access and authentication protocols make FileWay compatible with many third-party security products such as firewalls and proxy servers. For example, access to files and network drives is centrally controlled, using existing authentication and firewall schemes.
Does FileWay supports two-step authentication?
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FileWay supports DUO Two Factor Authentication, therefore providing added security.
Who needs FileWay?
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FileWay is ideal for any organization that needs to extend its internal resources securely and cost-effectively. For example, teleworkers, field employees, partners, suppliers, travellers, students, and other remote users can benefit from FileWay.
How will my organization benefit from FileWay?
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Providing cost-effective and secure remote access to corporate files and folders, FileWay ensures uninterrupted productivity; whether an employee is working in the office, at home, at a customer site, or on the road. Because it requires no client-side software, FileWay integrates fully with existing enterprise systems and technologies. FileWay utilizes industry-accepted platforms, standards, and protocols. It certainly helps companies realize full value from previous investments without introducing new support burdens.
How is FileWay licensed?
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FileWay offers flexible and cost-effective licensing based on concurrent user connections, with access to as many users as an administrator wants to grant access to. Learn More…
Is FileWay scalable?
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Yes! FileWay is built as an internally running Web Service. Hence, FileWay leverages standard scalability products like load balancers and clusters, achieving high availability and scalability.
How does FileWay work?
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Administrators configure FileWay with FileWay Manager, a Wizard tool that quickly designates network resources to be shared for remote access.

FileWay Manager connects to your Active Directory and maintains a database of user accessible resources and shares. When a user signs into FileWay, the server authorizes the user and displays the shared drives, folders, special folders, files, and network drives. This enables the user to read, edit, create, download, and upload files as needed. In other words, users can only access and see the shares they have access to. In addition, administrators can also customize FileWay functionality on a group-by-group basis.

How can a user access FileWay?
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FileWay can be accessed directly from any browser, launched from Outlook Web Access (OWA), launched from Outlook, or launched from your corporate portal such as SharePoint. FileWay is an internally installed, standalone .NET software.

Furthermore, FileWay Drive can be accessed from any OS built-in client or 3rd party WebDAV client and allows online editing of documents.

What can FileWay users access?
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Typically, users are granted access to the same networks file shares and resources they would access from their desktop computers at the office.
What actions can a user perform remotely using FileWay?
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Users can view and sort all shared documents on their desktop, remotely. They have the ability to upload, download, zip + download, sort, rename and delete files, as easily as if they were working directly on the office workstation. Moreover, folders can be opened in same window or in a new window to browse, rename, delete and add new folders. Other functionalities include create/delete a folder and a shortcut, upload and download to/from folders, copy and move to folders and add network drives, and send files via email.

With FileWay Drive, users can perform all the same file and folder functionality as on their desktop computers including opening files for edit online without having to download them.

With AttachLink, users can email files as time-expiry secure links and provide drop area for others to upload files back to them.

Users can also share documents for collaboration.

Does FileWay support Apple iPad and iPhone?
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Yes! FileWay works with Apple mobile devices (iPad, iPhone and iPod). With the built-in Safari browser, users can access their files and folders and all of the FileWay features except for download and upload. However, using the FileWay App (free on the App Store), users can also download files, send them to other apps, receive files from other apps and upload files back. FileWay makes a powerful file system for Apple mobile devices.

FileWay Drive users on Apple iOS devices can access their files and folders directly from apps such as Apple’s Pages, Numbers and Keynote. Users can also install other WebDAV clients to allow them to access their files and folders.

Does FileWay support other mobile devices?
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FileWay works with Android mobile devices such as smartphones, tablets and other mobile devices. With a browser, users are able to access their files and folders just as they do from any desktop computer.

FileWay Drive users of all mobile devices can access their files and folders through 3rd party WebDAV clients.

Is FileWay a Cloud Service?
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No. FileWay is not a cloud service, but you can use FileWay to create an on-premises secure private cloud. FileWay is a software product that installs in your Active Directory environment, and provides your users with remote access to their files and folders; from anywhere, using any browser, or mobile device.
What does FileWay cost compared to Cloud Services?
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Clouds services typically charge an annual fee per user. FileWay licenses are perpetual (one time payment) and for concurrent connections (how many users can connect at the same time). Concurrent licenses are also the most affordable way to increase the number of users as the demand arises.) FileWay has case histories of clients who have saved many thousands of dollars compared to clouds services costs.
Will FileWay work with my existing network infrastructure?
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Yes! FileWay integrates easily with existing corporate infrastructure such as: NTFS, reverse proxy, Exchange (Outlook Web Access), virus protection servers, Microsoft Internet Security and Acceleration Server (ISA), and Apache Reverse Proxy Servers.
Does FileWay use encryption?
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FileWay uses the Secure Sockets Layer (SSL), a worldwide standard for encryption over HTTP, to encrypt all authentication information and communication between users and the server.
What operating system does the FileWay server require?
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Microsoft Windows 2012, 2016 or 2019 Server running .NET 4.0 or higher and IIS 8-10.
Does FileWay require a dedicated server?
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No. FileWay does not require a dedicated server. Moreover, it works with virtual machines.
Which version of Exchange does FileWay with OWA integration support?
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FileWay supports Exchange 2013 and 2016.
Why should we use FileWay with OWA?
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So that your users can have a single point of access and single sign-on for emails and files.
Which version of SharePoint does FileWay support?
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FileWay supports SharePoint 2007, 2010 and 2013.
Is it easy to install and configure FileWay?
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Yes! FileWay can be installed, configured and deployed quickly and above all, easily.
How many users does one FileWay server support?
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Virtually unlimited. That is to say, the number of users that a FileWay can support is limited only by the capacity of the server on which it is running, and the network in which it is deployed. In other words, FileWay is not tied to a user limit, unless specified by the licensing agreement. A dual processor machine with 4G Ram can support over 10,000 users.
Is FileWay a replacement for Novell’s Netstorage?
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Yes! Consequently, many organizations that migrated from Novell to Windows have chosen FileWay to provide similar functionality to Netstorage.